FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
What shipping services does AfriQuay provide?
We offer a full range of logistics solutions including ocean freight, air freight, road transport, warehousing, customs brokerage, and supply chain consulting.
Do you ship internationally?
Yes. AfriQuay connects Africa to major global trade hubs across Europe, Asia, the Middle East, and the Americas.
Can AfriQuay handle both small and large shipments?
Absolutely. We manage everything from small parcels and groupage cargo to full container loads and heavy project shipments.
How can I track my shipment?
Clients receive a tracking reference number that allows real-time updates through our digital platform or by contacting our support team.
Does AfriQuay provide customs clearance services?
Yes. Our in-house customs brokerage team ensures smooth clearance, handling all necessary paperwork and compliance requirements.
What industries do you serve?
We work with a wide range of sectors including retail, manufacturing, agriculture, energy, automotive, and technology.
Can you handle hazardous or special cargo?
Yes. AfriQuay is trained and certified to manage hazardous materials, perishable goods, oversized cargo, and high-value shipments.
Do you offer door-to-door delivery?
Yes. We provide end-to-end logistics, including pick-up, port handling, customs clearance, and final delivery.
How do you ensure cargo safety?
We use modern equipment, secure facilities, strict handling protocols, and cargo insurance options to safeguard every shipment.
What makes AfriQuay different from other shipping companies?
Our strength lies in African expertise with global reach. We combine local knowledge, global networks, and a customer-first approach to deliver consistently reliable service.
How can I get a shipping quote?
Simply contact our team via phone, email, or our website form with your shipment details, and we’ll provide a tailored quotation.